Customer Service Jobs at Fidelity Investments

Our Benefits

Health & Insurance
  • Dental Coverage
  • Disability Coverage
  • Fitness Reimbursement Program
  • Group Long-Term Care Insurance
  • Health Care TaxSaver Account and Health Care TaxSaver Account Limited
  • Health Education and Support
  • Tobacco Cessation Program
  • Life Insurance Coverage
  • Medical Coverage
Work/Life Programs

Fidelity strives to be respectful of our employees' need to find time to fulfill their professional and personal responsibilities. Our programs include:

  • Adoption Assistance Program
  • Auto & Homeowner's Insurance
  • Backup Child Care
  • Commuter Benefit Program
  • Computer Equipment Purchase Assistance Program
  • Concierge Services
  • Dependent Care TaxSaver Account
  • Educational Seminars
  • Employee Assistance Program (EAP)
  • Employee Discount Program
  • Mortgage Services Program
  • School-Age Vacation Programs
  • Tuition Reimbursement Program

Retirement

As one of the largest providers of individual and company-sponsored retirement plans in the country, Fidelity is committed to providing people with the tools they need to save for the future.

Our Retirement Program is designed to help you achieve financial security for your retirement. The Retirement Program includes the Profit Sharing Plan and the Fidelity Retiree Health Reimbursement Plan.

The Profit Sharing Plan provides employees with a meaningful way to save for retirement by offering the following:

  • 401(k) contributions - Defer from 3% - 20% of your eligible compensation on a pretax basis
  • Company-matching contributions - Fidelity makes a dollar-for-dollar Company-matching contribution up to the first 7% of your eligible compensation*
  • Catch-up contributions -If you are 50 years of age or older, you can make additional annual contributions on a pretax basis (subject to certain limits)
  • Profit Sharing contributions - Fidelity may contribute up to 10% of your eligible compensation in the form of a Profit Sharing contribution each year*

The Fidelity Retiree Health Reimbursement Plan is designed to provide eligible employees a meaningful way to help pay for eligible medical expenses in retirement. Eligible employees may receive an annual credit* that can accumulate over time and be used to pay for eligible medical expenses incurred in retirement.

*Subject to sufficient Company profits and cash flow.

Training & Development

Fidelity recognizes that its continued success is due, in large part, to the continued success of each employee. We are committed to helping all managers and associates develop their professional skills and we offer a broad range of online and classroom training and development resources to help them do so. We encourage all employees to take advantage of these resources to help them be successful in current and future roles.