« Back to search
Apply now »
« Back to search
Watch for similar jobs
Learning and Development Senior Performance Consultant Job
Date: Feb 9, 2010
Location: Boston, MA, US
Learning and Development Senior Performance Consultant - 0903075
Description
The Learning and Development Senior Performance Consultant's primary responsibility is to proactively identify training needs, present recommendations and deliver learning solutions to address performance gaps within various Fidelity Investments business units. These learning solutions are designed to assist the business units in achieving their goals. Strong business partnerships, relationship management and strategic consultation with key stakeholders and senior management is critical as these business units are complex, evolving and focused on performance improvement. The Senior Performance Consultant is required to possess common business and organizational development practices of performance-based strategies, tools and techniques to support building workforce capability.
The Senior Performance Consultant is responsible for overall quality and measurability of learning and development services and products. In addition, the Senior Performance Consultant is responsible for ensuring instructional objectives meet the criteria for training, as well as, for defining success measures tied to the business goals in partnership with senior management. The Senior Performance Consultant will serve as a program manager for large scale and highly visible projects which can impact the employee population at large.
Primary Responsibilities
* Proactively work with business partners to define and resolve workplace performance challenges and opportunities. Clearly define when training is not the solution and make appropriate recommendations.
* Work with business partners to define learning solution objectives to ensure the impact can be measured and is linked to business unit goals.
* Lead business planning discussions with senior management to determine learning and development related strategic priorities.
* Actively manage the portfolio of work for their business partners through thoughtful communication, marketing, tracking and responsiveness.
* Serve as an escalation point of contact for senior management.
* Provide coaching to junior teammates.
* Provides leadership and direction to high profile projects by mapping out strategic objectives.
* Serve as Learning & Development Consultant when needed which may include acting as the sole provider of a learning solution (project management, design and delivery).
Qualifications
Education and Experience
* 10+ years experience in managing customer relationships
* 10+ years experience with process instructional design solutions
* 7+ years experience in building organizational capability
* Large scale project management experience including process re-engineering (i.e. Lean Methodology)
* Demonstrated success leading initiatives within an operations organization
* Proficiency with Microsoft Office & MS Project Applications
* Bachelor Degree
* Master Degree in training related discipline preferred
* Financial services industry experience preferred
* eLearning/distance learning experience preferred
Skills and Knowledge
* Proven organizational, time management and interpersonal skills
* Strong self-awareness and sense of accountability
* Excellent negotiation, consulting and influencing skills
* Success in building relationships with colleagues and internal clients
* Encourage, value and support differences to find "win-win" solutions
* Ability to lead teams to achieve desired objectives
* Establish priorities and delegate effectively
* Effectively perform under conditions of ambiguity
* Think creatively, effectively troubleshoot and/or problem solve
Company Overview
Fidelity Investments is one of the world's largest providers of financial services, with custodied assets of $2.8 trillion, including managed assets of over $1.3 trillion as of May 31, 2009. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to over 20 million individuals and institutions as well as through 5,000 financial intermediary firms. The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket and a leading online brokerage firm.
Job
: Training
Primary Location
: MA-Boston
Schedule:
: Full-time
Job Level:
: Director
Education Level
: Bachelor's Degree (±16 years)
Job Type
: Standard
Shift:
: Day Job
Overtime Status:
: Exempt
Travel:
: No
Description
The Learning and Development Senior Performance Consultant's primary responsibility is to proactively identify training needs, present recommendations and deliver learning solutions to address performance gaps within various Fidelity Investments business units. These learning solutions are designed to assist the business units in achieving their goals. Strong business partnerships, relationship management and strategic consultation with key stakeholders and senior management is critical as these business units are complex, evolving and focused on performance improvement. The Senior Performance Consultant is required to possess common business and organizational development practices of performance-based strategies, tools and techniques to support building workforce capability.
The Senior Performance Consultant is responsible for overall quality and measurability of learning and development services and products. In addition, the Senior Performance Consultant is responsible for ensuring instructional objectives meet the criteria for training, as well as, for defining success measures tied to the business goals in partnership with senior management. The Senior Performance Consultant will serve as a program manager for large scale and highly visible projects which can impact the employee population at large.
Primary Responsibilities
* Proactively work with business partners to define and resolve workplace performance challenges and opportunities. Clearly define when training is not the solution and make appropriate recommendations.
* Work with business partners to define learning solution objectives to ensure the impact can be measured and is linked to business unit goals.
* Lead business planning discussions with senior management to determine learning and development related strategic priorities.
* Actively manage the portfolio of work for their business partners through thoughtful communication, marketing, tracking and responsiveness.
* Serve as an escalation point of contact for senior management.
* Provide coaching to junior teammates.
* Provides leadership and direction to high profile projects by mapping out strategic objectives.
* Serve as Learning & Development Consultant when needed which may include acting as the sole provider of a learning solution (project management, design and delivery).
Qualifications
Education and Experience
* 10+ years experience in managing customer relationships
* 10+ years experience with process instructional design solutions
* 7+ years experience in building organizational capability
* Large scale project management experience including process re-engineering (i.e. Lean Methodology)
* Demonstrated success leading initiatives within an operations organization
* Proficiency with Microsoft Office & MS Project Applications
* Bachelor Degree
* Master Degree in training related discipline preferred
* Financial services industry experience preferred
* eLearning/distance learning experience preferred
Skills and Knowledge
* Proven organizational, time management and interpersonal skills
* Strong self-awareness and sense of accountability
* Excellent negotiation, consulting and influencing skills
* Success in building relationships with colleagues and internal clients
* Encourage, value and support differences to find "win-win" solutions
* Ability to lead teams to achieve desired objectives
* Establish priorities and delegate effectively
* Effectively perform under conditions of ambiguity
* Think creatively, effectively troubleshoot and/or problem solve
Company Overview
Fidelity Investments is one of the world's largest providers of financial services, with custodied assets of $2.8 trillion, including managed assets of over $1.3 trillion as of May 31, 2009. Fidelity offers investment management, retirement planning, brokerage, and human resources and benefits outsourcing services to over 20 million individuals and institutions as well as through 5,000 financial intermediary firms. The firm is the largest mutual fund company in the United States, the No. 1 provider of workplace retirement savings plans, the largest mutual fund supermarket and a leading online brokerage firm.
Job
: Training
Primary Location
: MA-Boston
Schedule:
: Full-time
Job Level:
: Director
Education Level
: Bachelor's Degree (±16 years)
Job Type
: Standard
Shift:
: Day Job
Overtime Status:
: Exempt
Travel:
: No
Nearest Major Market: Boston
Job Segments: Consultant, Consulting, Contract
Apply now »
| Find similar jobs: | All Client and Customer Service Jobs, All Fidelity Investments Jobs, Boston Consulting Jobs, Boston Operations Jobs, Boston Project Management Jobs |
« Back to search