Fidelity Investments is committed to delivering the best customer experience in the financial services industry. We help millions of people save and invest through personal investment accounts and workplace savings plans. Our associates build long-term relationships with our customers, helping them navigate our full range of investor products and services, including one-on-one investment guidance, wealth management, retirement planning, income strategies, and college planning services, as well as integrated employee benefits solutions
We have 170+ Fidelity Investor Centers across the United States and continue to open several new branches each year. Branch representatives offer guidance and personalized investment solutions to our customers in a face-to-face setting, and help extend the reach of Fidelity's brand. It is our priority to deliver customized and effective service, and successfully anticipate clients’ emerging needs. At Fidelity, you’ll have the support of a well-rounded team of professionals, with full access to some of the best resources and tools in the industry. While you build relationships here, you’ll also be building your career.
The Financial Representative acts as first point of contact in the Branch. This role works with all customer segments, Mass Market to PCG and provides exceptional service introducing prospects to the full array of Fidelity products and services. The Licensed Financial Representative (LFR) services the customer while uncovering and qualifying potential leads for sales opportunities through face-to-face in branch contact and proactive outbound calling. This role is responsible for front counter, phone coverage, deposits, bank wires, basic account information, simple account maintenance and managing the daily transaction processing volumes for the Branch.
Acts as a primary counter rep (triage walk-ins).
Responsible for educating clients on the services and products available to them to more effectively monitor, maintain, service and manage their investments.
Coordinates overall schedules and appointments for the S(AE) and lobby.
Fulfills client transactional informational and service needs.
Sets up, inputs and enters data to the brokerage and shareholder systems which includes account maintenance, processing checks, disbursements, securities, TOAs, priority new account set up conduit to processing groups, cashiering, adjustments, etc.
Responsible for customer literature supplies and inventory management.
Responsible for arranging payment for incidental branch expenses.
Handles outgoing customer mail, outgoing internal mail, incoming mail, imaging customer paperwork, etc.
Processes checks, disbursements, securities, TOAs and priority new account set ups.
Acts as a conduit to processing groups, cashiering, adjustments, etc.
Adheres to compliance/risk procedures and exhibits detailed attention to disclosure policies.
Serves as quality control point to ensure that all calls, paperwork, policy and procedures for customer requests have been adhered to in accordance with compliance requirements.
Assists with seminar preparation and enrollment and presents basic seminars
Responsible for fundamental guidance (simple planning, appointments).
Identifies additional customer needs and introduces additional Fidelity products and services.
Provides investment information/guidance to Mass Market.
Works closely with manager and other representatives to recognize opportunities to retain and build Fidelity assets.
Education and Experience
College degree preferred
Prior customer service, sales, or phone experience required
Experience or strong interest in sales required
Skills and Knowledge
Series 7 preferred (required within 6 months of hire)
Series 63 preferred, required within 90 days of passing the series 7 exam
Insurance License desired
Banking, insurance, or financial experience preferred
Superb interpersonal, customer interaction, and communication skills are needed
PC/Windows experience required
About Fidelity Investments
Fidelity Investments is one of the world's largest providers of financial services. Founded in 1946, the firm is a leading provider of investment management, retirement planning, portfolio guidance, brokerage, benefits outsourcing and many other financial products and services to more than 20 million individuals and institutions, as well as through 5,000 financial intermediary firms. For more information about Fidelity Investments, visit www.fidelity.com.
Fidelity Investments is an equal opportunity employer.
: Customer Service/Operations
: Individual Contributor
: Bachelor's Degree (±16 years)
: Day Job
Rochester, New York